Reference

What Our Legal Terms Mean for Your Account

Using ac880 means you accept the terms set out here — covering account eligibility, access conditions, and how we handle your data and wallet activity. Whether you fund your account via bKash, Nagad, or Rocket, these terms apply to every session and every transaction.

Account eligibility applies by local lawbKash, Nagad, Rocket transactions coveredAccess depends on your eligible regionPolicy contact path availableTerms updated without prior notice
ac880 What Our Legal Terms Mean for Your Account
POLICY CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about these terms, need to request a data change, or want to close your account, our support team handles policy-related queries directly. You can reach us through live chat, email, or the in-account help centre — whichever fits your situation. Policy responses are handled separately from general wallet support.

Live Chat Open the chat widget from any page on the platform. Policy and account queries are routed to our compliance-aware support staff, not a general queue.
Email Support Send your legal or data query to our support email. Include your registered account ID and wallet type — bKash, Nagad, or Rocket — so we can locate your records quickly.
In-Account Help Centre Log in and navigate to the Help section. Submit a policy ticket directly linked to your account, with your full query and preferred contact method.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account security and data handling are not afterthoughts. Here is how we manage them day to day — from the moment you log in to the point where a Nagad or bKash withdrawal clears back to your wallet.

Data Retention Policy

We keep transaction records — including bKash, Nagad and Rocket wallet activity — for the period required by our operating terms. You can request a copy of your data by contacting support with your account ID.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. If your number changes — for example, a new bKash-linked SIM — update it immediately through account settings to avoid access issues.

Cookie and Tracking Policy

We use session cookies to keep your account active across pages. Analytics cookies help us understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Requesting Changes or Deletion

To request a correction to your account data or ask about deletion, contact us via live chat or email with your account ID. We aim to respond to data requests within a reasonable timeframe.

Common Policy Questions Answered

These are the questions we hear most from people reviewing our terms — particularly around account eligibility, data rights, and what happens to wallet records after an account is closed.

Yes. Access depends on your local law and eligible region. You must confirm that using the platform is lawful where you are before opening or continuing to use an account.

We hold your registration details, login history, and all wallet transaction records — including bKash, Nagad and Rocket activity. You can request a summary by contacting support with your account ID.

Yes. Contact our support team via live chat or email, state your account ID and your request. We will confirm what data can be deleted under our retention obligations and process your request.

We publish updates directly on this page. Continued use after an update means you accept the revised terms. If you want to know when a specific version was active, contact support and we can confirm.

Wallet transaction records are retained for the period required by our policy even after account closure. You can request a copy before closing your account by contacting the support team.

Contact us via the in-account Help Centre or by email, including your account ID and the specific concern. We review policy complaints separately from standard wallet support queries.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.